THE COMPANY

360 Connect S.A. has great expertise in the area of Customer Relations Management.

The Company provides superior Contact Center Services to leading companies in the Greek market.

360 Connect S.A., is a rapidly developed agency, that has a multitude of powerful customer contact solutions designed to help companies increase their revenues and lower their costs.

It is a Company that implements innovative ideas, provides a thorough and professional service to customers, across all channels of communication while uses creative and efficient sales strategies. Moreover, the Sales Management Force invests in education and expertise as well as in healthy growth and maintenance of clientele.

In 360 Connect we took into consideration the fact that Data & technology are radically reshaping the marketing discipline. This shift has changed everything from how we:

• Engage customers across multiple channels
• Provide unique customer experiences
• Measure success

In 360Connect we:

• Use data & technology to understand our customers
• Provide value to our customers across all channels
• Are distinguished by creating the customer experience of the future

Our Main Advantages:

• Unparalleled Quality of Service supported with specific SLA and KPI (real time data & audit)
• Competitive pricing (volume discounts, value sharing etc.), “best fit” propositions
• Flexibility to allocate resources efficiently & timely
• Adaptive solutions addressing specific customer needs and requirements
• End-to-end (360) solutions eliminating the need for multiple and overlapping architectures thus increasing efficiencies and synergies